McAlister's 5-Star Hospitality

Knoxville, TN. (August 30, 2018) — As a part of its commitment to genuine hospitality, McAlister's Deli has introduced a new 5-Star Hospitality internal reward system. McAlister’s defines hospitality as (1) the friendly reception and treatment of guests or strangers, and (2) the quality or disposition of receiving and treating guests and strangers in a warm, friendly, and generous way.

In August, Peak Restaurants met with Chad Jackson, Sr. Manager of Franchise Operations at McAlister’s, for a 5-Star Hospitality Workshop in Knoxville. During the workshop, the goal of 5-Star Hospitality was outlined: 

• SERVE: To put others first by putting aside individual wants and uplifting others.
• TEACH: To lead by example, showing patience and explaining why.
• APPRECIATE: To recognize others and be grateful.
• RESPECT: To treat another person’s thoughts, feelings, and concerns as equal value to one’s own.
• (LITTLE) SOMETHING EXTRA: To go above and beyond what is expected, and create a craveable connection through a unique experience.

We at Peak Restaurants were happy to learn more about this initiative and the ways in which it supports our constant goal of making our guests feel at home.