Peak Restaurants, LLC - McAlister's Delis of Northeast Tennessee and Southwest Virginia
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McAlister's 5-Star Hospitality

8/30/2018

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Knoxville, TN. (August 30, 2018) — As a part of its commitment to genuine hospitality, McAlister's Deli has introduced a new 5-Star Hospitality internal reward system. McAlister’s defines hospitality as (1) the friendly reception and treatment of guests or strangers, and (2) the quality or disposition of receiving and treating guests and strangers in a warm, friendly, and generous way.

In August, Peak Restaurants met with Chad Jackson, Sr. Manager of Franchise Operations at McAlister’s, for a 5-Star Hospitality Workshop in Knoxville. During the workshop, the goal of 5-Star Hospitality was outlined: 
  • SERVE: To put others first by putting aside individual wants and uplifting others.
  • TEACH: To lead by example, showing patience and explaining why.
  • APPRECIATE: To recognize others and be grateful.
  • RESPECT: To treat another person’s thoughts, feelings, and concerns as equal value to one’s own.
  • (LITTLE) SOMETHING EXTRA: To go above and beyond what is expected, and create a craveable connection through a unique experience.

We at Peak Restaurants were happy to learn more about this initiative and the ways in which it supports our constant goal of making our guests feel at home. 
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​Peak Restaurants, LLC
McAlister's Deli of East TN & Southwest VA
1135 Volunteer Parkway, Suite 16A
Bristol, Tennessee 37620
​423-968-2729​

American Regional Favorites, Served with a Smile!

Find us on Facebook:  Knoxville, TN  |  Fountain City, TN  |  Oak Ridge, TN  |  Alcoa, TN  |  Pigeon Forge, TN
Kingsport, TN  |  ​Johnson City, TN  |  Roanoke, VA  |  Lynchburg, VA  |  Blacksburg, VA | Bristol, VA
Download the new McAlister's app and receive points on every purchase towards crave-worthy rewards!

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  • Home
  • Menu
    • McAlister's Menu
    • Catering Menu
    • We Deliver!
    • Family Meals
    • VIP Catering Menu
  • Catering
    • Order Catering
    • Catering Menu
    • Catering Quote Form
    • Charge Account Application
  • Events
    • 2019 National Sandwich Day
    • Guest Appreciation Week 2019
    • Kid's Night
    • Free Tea Day
  • Locations
    • Alcoa, TN
    • Blacksburg, VA
    • Bristol, VA
    • Johnson City, TN
    • Kingsport, TN
    • Knoxville, TN >
      • Deane Hill
      • Fountain City
      • Schaad Rd
      • Turkey Creek
    • Lynchburg, VA
    • Oak Ridge, TN
    • Pigeon Forge, TN
    • Roanoke, VA
  • News
  • Career Opportunities
    • Apply Online
  • About
    • Story of Peak
    • Contact >
      • Advertising Requests
      • Donation Requests